Beyond Go-Live: Driving Business Value Through Digital Adoption and Change Management

Technology transformations rarely fail because of the technology itself. More often, the challenge lies in enabling people to embrace new processes, adopt new ways of working, and sustain change over time. Realising business value ultimately depends on user adoption and organisational readiness.

This session explores the critical role of digital adoption and change management in large-scale SAP and business transformation initiatives. Learn how organisations can prepare their workforce for change, support users throughout the transition, and sustain adoption beyond go-live. The session will examine how digital adoption technologies such as SAP Enable Now and WalkMe can enhance learning, provide contextual guidance, and support employees in the flow of work. Drawing on real-world transformation programmes, we’ll share practical approaches, common pitfalls, and key success factors.